Frequently asked Questions (FAQ's)
1. How long will it take to receive my order?
Orders are typically processed within 3-5 business days after payment confirmation. Delivery times vary depending on your location and selected shipping method. Standard shipping usually takes up to 5 business days, while expedited shipping can arrive in 1-3 business days. You will receive a tracking number once your order ships.
2. What are the shipping options available?
We offer several shipping options:
• Standard Shipping: Estimated delivery in 3-5 business days.
• Expedited Shipping: Faster delivery, usually within 1-3 business days.
3. Do you offer free shipping?
Free shipping is only available when certain promo codes are applied, when applicable You can see if you qualify for free shipping at checkout according to what promo code you received
we only offer promo codes outside of this website i.e. if you follow us on our social media platforms and see our promo code offers for use (expiration times on all promo codes may all vary)
4. Can I track my order?
Yes! Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package through The United States Postal Service website (USPS.COM)
5. What should I do if my order hasn’t arrived yet?
If your order hasn’t arrived within the expected delivery window, please check the tracking number for updates. If there is an issue with the tracking or you need assistance, feel free to contact us at: [email protected]
6. Can I change the shipping address after placing my order?
We strive to process orders as quickly as possible, so we cannot guarantee changes to the shipping address once an order is placed. However, if you contact us immediately after placing your order, we may be able to assist.
7. What if my package is damaged or missing?
If your package arrives damaged or is missing, please contact us within 5 days of receiving your order. We’ll help resolve the issue, either by sending a replacement or issuing a refund, depending on the situation.
8. Do you ship internationally?
No, We do not ship internationally at the moment. we are currently still trying to perfect our shipping forms and standards to be seamless with the new international customs, taxes, and regulations but we are striving to offer that service in the near future.
9. Can I cancel my order after it’s been placed?
We process orders quickly, but if you contact us immediately, we may be able to cancel or modify your order. Once an order has shipped, it cannot be canceled.
10. What is your return policy for shipped products?
We accept returns within 14 days of delivery for unused and unopened items. To initiate a return, please contact our customer service team at: [email protected]
Customers are responsible for return shipping fees unless the return is due to a mistake on our part (such as damaged or incorrect items).
11. Can I change or cancel my pre-order?
Pre-orders can typically be canceled within 21 days of placing the order. If the item has already shipped, our regular return policy will apply. You can contact our customer service at: [email protected] for any further information or assistance.